MISSION AND VISION
Mission:
We provide consistent high-quality emergency care to our patients where and when they need it most.
Vision:
Through continuous quality improvement in providing evidence-based and compassionate care, we are committed to setting a regional standard for excellent emergency medical services.
CORE VALUES
Providing high-quality care – Central Objective
- We prioritize care of patients with time-sensitive life-threatening conditions.
- We believe the foundation for high-quality care is high-quality basic life support.
- We evaluate outcomes that matter to the patient.
- We provide care that is evidence-based, practical, and cost-effective.
- We provide empathetic and equitable care for our entire community.
Delivering ongoing education
- We continuously look for opportunities to improve.
- We proactively identify needs for education.
- We strive to teach in an engaging and useful way for adult learners and evaluate the education's effectiveness.
Supporting crew health and safety
- We look for every opportunity to improve crew safety.
- We support the professional development of the EMS workforce.
- We promote a just culture as an integral part of quality improvement.
- We recognize the physical and mental toll of EMS work and support the workforce.
Promoting effective teamwork
- We promote a unified system from dispatch to disposition.
- In our EMS role, we have different uniforms but a common purpose.
- We use best practices for crew resource management.
- We communicate effectively with our patients and collaborators.
- We recognize that for most of the agencies in the county, EMS is only one of the responsibilities they have.
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